Medical Office Administrator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, conducting billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
Patient Check In:
Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Mobility Clinic compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks.
Patient Check Out:
Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter (OTC) payments, timely completion of all assigned tasks, mail forwarding tasks and daily document research on an electronic health/medical record system, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to outstanding requests for information.
Reviews charge information to ensure accuracy per payer requirements; makes corrections as needed.
Responsible for reviewing claim edits and resolving them, working claim rejections and denials, performing voids and corrections as necessary.
Timely completion of all assigned tasks.
High school diploma or GED required.
Minimum Job Experience Required: 2 years of office administrative experience.
Preferred Qualifications and Experiences:
At least 1 year of experience with electronic health/medical record systems (preferably OPIE).
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
Ability to type 40 correct words per minute.
At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
Basic administrative accounting skills.
Effective communication skills.
While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
Strong interpersonal, oral (including telephone) and written communication skills.